Humanetics would like to thank our customers and suppliers for your unwavering support during these uncertain times and let you know that our entire global team cares deeply about you, your families and your communities. We also take the current virus crisis seriously in terms of protecting the health of our workforce, customers and their families.
Despite the various global travel restrictions and efforts toward social distancing, we want to assure you that we’ve taken all necessary steps to ensure that Humanetics will continue to deliver the quality products and services you’ve come to expect from our professional teams across the globe.
Product Production and Availability
We realize that potential interruptions in the crucial supplies that testing professionals rely on daily is of paramount concern. Rest assured, our production facilities remain open and productive. For the safety of our employees, we’ve instituted schedule rotations with our production and engineering shifts to lower the number of workers at risk at any one time while maintaining our manufacturing output. Our calibration test labs will also remain properly staffed to provide new and existing product support.
Global Product Shipping
We understand that there are current challenges with managing timely shipments using our global system of freight carriers. To address these issues, we have a team of logistic specialists working diligently to minimize delays caused by shipping slowdowns in many regions of the world.
Sales and Service
Despite many working remotely to minimize social contact, our Customer Service and Sales teams around the world are available on our regular work schedules to help you with your orders and service requests and to address any questions you may have. Please reach out to your account managers and customer service advisors as you normally would.
Virtual Meeting and Consultation Options
During this time of heightened health risk from the coronavirus, we’re ceasing in-person customer meetings and external site visits. We understand this can be an inconvenience, but we plan on using virtual options such as video conferencing and conference calls to keep the direct communication channels with you open, easily accessible and meaningful.
Should new developments emerge in the evolving COVID-19 landscape, we will update you accordingly and revise strategies as needed to guarantee continued customer care.
Humanetics is part of a Safety community that is committed to the business of saving lives. We will work diligently to meet our customer commitments and expectations during this difficult time.
Stay well!
Sincerely,
The Humanetics Team